Google’s Gmail has always been an ever changing communication platform. Since its launch in 2005, the email service blew the competition away with the offering of 2GB of storage space, which was mind blowing at that time. Fast forward 7 years and Gmail is still an integral tool when it comes to the transfer of information. And with call capabilities through Google Voice, it is but natural for third party companies to develop applications which further enhance the platform.
One of these applications is Call Scribe.
What this Google Chrome web app does is to automatically open a notepad each time an outgoing and incoming call on Google Voice concludes. The implication of this tool impacts productivity and efficiency as the taking down of notes is made at a much faster pace since the user no longer needs to open other similar applications.
What does this means for business?
Technically, the use of Call Scribe is not solely targeted for business calls alone. But the way I see it, it is business related calls which will greatly benefit from this. Let me explain.
How many times have you missed key discussion points during a conversation?
Regardless if we admit it or not, we all know that we are guilty of this at some point. At a meeting, it is ordinary for us to be prepared with a pen or paper for the purpose of writing down important discussions as we are aware of the said meeting taking place beforehand.
But with calls, it can happen instantly without prior notice. It can even happen now while you’re reading this.
Business calls, especially inquiries, can happen at any time of the day and the caller can be a secretary of by the CEO of an organization. Being ready to receive and document every detail of a call not only projects the image of efficiency, but it also shows the caller that the entire organization he or she is dealing with is a professional one.
Would I recommend it?
If you use Google Voice on a daily basis, yes!
If you want to be more effective in documenting calls, yes!
If you want to optimize your use of Google Voice, yes!
Call Scribe is a useful tool in my opinion. It will save you time, and help you remember what was discussed during the call.
So if you think that this will be beneficial to you, then go try it out for yourself and be the judge of things. Anyway, they have a free 14 day trial. And if you do find Call Scribe useful, do come back to Google Apps Central and share us your thoughts.