What Is Netkiller Cloud Desk?

Netkiller Cloud Desk is a case management solution and help desk for Google Apps. It is not only easy to use and effective; it also is customizable which makes it able to accommodate any type of service request from both a company’s external and internal customers.

The key feature of Netkiller Cloud Desk is that it is a “pure Google Apps solution”. This means that it does not need any other application for it to work. The platform contains built using Google Apps Script and has a mix of Google Sites, Google Groups, Google Form and Google Docs in it. This allows it to securely and easily embed itself to any Google Apps account without any hitch.

Being built around the Google Apps platform, Netkiller Cloud Desk is flexible and has a guaranteed 99.9% up-time for Google Apps for Business.

Key Features:

· Customizable help desk function and appearance
· Automatic email notifications whenever a new case is resolved, assigned, or assigned
· Ability to share cases with groups or assign to a single member
· Automated tracking with the use of a unique case number
· Agent/Customer conversation log for case tracking
· Feedback survey with every case
· Customer service details display
· Ability to search and manage past cases in Google Groups
· Ability to work offline once Google Apps offline is launched

System Requirements:

· Google Apps (free, education, or business)
· Web browser with Internet connection

With all the things Netkiller Cloud Desk offers, it is but natural for anyone to want to try it out. And with that said, we at Google Apps Central with the help of Netkiller is going to give you, our readers, a $100 discount on the customization and embedding of the Netkiller Cloud Desk.

To get your $100 discount, go to http://www.netkiller.com/helpdesk and use the discount code NETKIL.

Hope you guys like this little treat from us and Netkiller.

Google Apps Central team